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Lodging and Activity Policies

Lodging Policies

Jackson Lake Lodge

Deposit and Cancellation Policy - At the time of booking, a 2 night deposit is required per room plus tax, except for stays of one night only, in which case only 1 night's deposit will be charged.  The balance of your stay is due upon arrival.  From booking date until 7 days prior to the scheduled arrival date, the deposit will be refunded less a $30.00 administrative fee per room.  Cancellations or reduction in length of stay received within 7 days of arrival will result in forfeiture of deposit.  All changes or cancellations due to inclement weather or changes in flight schedules are subject to the penalties stated above.  A no-show on confirmed date of arrival will be considered a cancellation of entire stay and forfeiture of deposit. 

Credit cards that expire prior to your stay will not be accepted online but can be accepted via phone.  You will receive a confirmation email with your stay details by the end of the next business day.

Reservation Changes - Date changes or reduction/addition of nights made 7 days prior to your arrival day can be made free of charge, based on availability.  Reductions in stay within 7 days of your arrival day will result in a forfeit of your deposit.

Early Departures - Upon check-in, you will be responsible for paying for all nights of your stay.  If you choose to check out earlier than your originally scheduled departure day, you will still be responsible for any nights remaining on your stay.

 

Colter Bay Village (Cabins, Tent Cabins & RV Sites)

Deposit and Cancellation Policy - At the time of booking, a 1 night deposit is required per room/site plus tax.  The balance of your stay is due upon arrival.  From booking date until 3 days prior to the scheduled arrival date, the deposit will be refunded less a $15.00 administrative fee per room/site.  Cancellations or reduction in length of stay received within 3 days of arrival will result in forfeiture of deposit.  All changes or cancellations due to inclement weather or changes in flight schedules are subject to the penalties stated above.  A no-show on confirmed date of arrival will be considered a cancellation of entire stay and forfeiture of deposit. 

Credit cards that expire prior to your stay will not be accepted online but can be accepted via phone.  You will receive a confirmation email with your stay details by the end of the next business day.

Reservation Changes - Date changes or reduction/addition of nights made 3 days prior to your arrival day can be made free of charge, based on availability.  Reductions in stay within 3 days of your arrival day will result in a forfeit of your deposit.

Early Departures - Upon check-in, you will be responsible for paying for all nights of your stay.  If you choose to check out earlier than your originally scheduled departure day, you will still be responsible for any nights remaining on your stay.

 

Jenny Lake Lodge

Deposit and Cancellation Policy - Reservations of 3 nights or less require a full prepayment of the room and tax at the time of reservation as a deposit.  Reservations for more than 3 nights require a deposit of 3 nights room and tax.  Cancellations received outside of 45 days prior to the arrival date are fully refundable less a $40 administrative fee.  Inside of 45 days, the entire deposit is forfeited. 

Credit cards that expire prior to your stay will not be accepted online but can be accepted via phone.  You will receive a confirmation email with your stay details by the end of the next business day.

Reservation Changes - Date changes or reduction/addition of nights made 45 days prior to your arrival day can be made free of charge, based on availability.  Reductions in stay within 45 days of your arrival day will result in a forfeit of your deposit.

Early Departures - Upon check-in, you will be responsible for paying for all nights of your stay.  If you choose to check out earlier than your originally scheduled departure day, you will still be responsible for any nights remaining on your stay.

 

Headwaters Cabins

Deposit and Cancellation Policy - At the time of booking, a 2 night deposit is required per room plus tax, except for stays of one night only, in which case only 1 night's deposit will be charged. The balance of your stay is due upon arrival.  From booking date until 7 days prior to the scheduled arrival date, the deposit will be refunded less a $15 administrative fee.  Cancellations or reduction in length of stay received within 7 days of arrival will result in forfeiture of deposit.  All changes or cancellations due to inclement weather or changes in flight schedules are subject to the penalties stated above.  A no-show on confirmed date of arrival will be considered a cancellation of entire stay and forfeiture of deposit.

Credit cards that expire prior to your stay will not be accepted online but can be accepted via phone.  You will receive a confirmation email with your stay details by the end of the next business day.

Reservation Changes - Date changes or reduction/addition of nights made 7 days prior to your arrival day can be made free of charge, based on availability.  Reductions in stay within 7 days of your arrival day will result in a forfeit of your deposit.

Early Departures - Upon check-in, you will be responsible for paying for all nights of your stay.  If you choose to check out earlier than your originally scheduled departure day, you will still be responsible for any nights remaining on your stay.

 

Headwaters Campground (Tent Sites, Camper Cabins & RV Park)

Deposit and Cancellation Policy - At the time of booking, a 1 night deposit is required per room plus tax.  The balance of your stay is due upon arrival.  From booking date until 3 days prior to the scheduled arrival date, the deposit will be refunded in full.  Cancellations or reduction in length of stay received within 3 days of arrival will result in forfeiture of deposit.  All changes or cancellations due to inclement weather or changes in flight schedules are subject to the penalties stated above.  A no-show on confirmed date of arrival will be considered a cancellation of entire stay and forfeiture of deposit.

Credit cards that expire prior to your stay will not be accepted online but can be accepted via phone.  You will receive a confirmation email with your stay details by the end of the next business day.

Reservation Changes - Date changes or reduction/addition of nights made 3 days prior to your arrival day can be made free of charge, based on availability.  Reductions in stay within 3 days of your arrival day will result in a forfeit of your deposit.

Early Departures - Upon check-in, you will be responsible for paying for all nights of your stay.  If you choose to check out earlier than your originally scheduled departure day, you will still be responsible for any nights remaining on your stay.

 

Group Campsites (Colter Bay & Gros Ventre Campgrounds)

Deposit and Cancellation Policy - At the time of booking, a non-refundable booking fee is required.  Cancellations made at any time are non-refundable.  Upon arrival, the balance of your stay is due.  The balance is equal to the number of guests in your site per night multiplied by the nightly per person fee.  (Ex: 10 guests x 3 nights x nightly fee.)  Please refer to our Gros Ventre and Colter Bay campground pages for applicable booking fees and per person fees.

Reservation Changes -  Date changes or reduction/addition of nights prior to arrival can be made free of charge, based on availability.  Upon arrival, you will be responsible for the entirety of your stay. 

 

 

Activity Reservation Policies

Deposit and Cancellation Policy - At the time of booking, activity reservations are charged in full (tax included when applicable.)  Cancellations made from the booking date until 72 hours prior to the activity start time, will be refunded in full.  Cancellations or reductions received within 72 hours of the scheduled start time will result in forfeiture of deposit.  All changes or cancellations due to changes in flight schedules are subject to the penalties stated above.  Any guest who has not checked in with the Activities Desk (to sign an Acknowledgement of Risk form and to pick up tickets AND is not present at the designated meeting spot at the start of the activity (marina, corrals, Jackson Lake Lodge lower lobby, etc.) will be considered a no-show.  A no-show will be considered a cancellation and forfeiture of deposit.

Reservation Changes - Any changes made 72 hours prior to the start of your scheduled activity are free of charge.  Within 72 hours of the scheduled start time of the activity, reductions and cancellations are non-refundable.

Weather Cancellations - Our guides regularly assess weather conditions for our activities, and safety is our top priority.  If the weather is determined to be unsuitable for an activity, our guides will then give you the option to reschedule or to receive a refund.  However, this option is only available to guests who check-in and are present for the activity.  Cancellations made by the guest within 72 hours prior to the start of the activity or failure to show up for an activity due to weather conditions will not receive a refund or a rescheduling option.

 

 

Pet Policies

If you plan to travel with a pet, please familiarize yourself with the National Park Pet Regulations and our pet friendly accommodations.