Grand Teton National Park was born from the vision of John D Rockefeller Jr. - to allow every visitor a truly grand experience in the Tetons. Following that vision, our commitment is to provide the highest level of hospitality, guest service, and product in any National Park. Our hope is to exceed all customer expectations.
Quality Management Policy In partnership with the National Park Service, GTLC strives to meet and exceed all customer expectations by providing the highest level of hospitality, guest service and product in any National Park.
We do this by setting, reviewing, and achieving goals and objectives in guest satisfaction, employee satisfaction, community stewardship, and National Park Service compliance.
This goal requires that we set measurable objectives in the areas of guest satisfaction, employee satisfaction, National Park Service compliance, and community stewardship. Our quality management system focuses on the following principles: